TERMS AND CONDITIONS

Contact

Flames The Brand
Fuutlaan 14D  
5613 AB
Eindhoven
info@flamesthebrand.com
+31621938521
KvK nr. 74553313

Shipping

Free shipping over
NL:  90. 
EU: 245 

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. 

For all shipments, the courier company is responsible for the delivery and transport. But of course we do our best to assist you
wherever we can. Don’t hesitate to contact us. 

When your Flame is ready for shipment, you will receive an email with a link to track it. In case of absence, the messenger will contact you to arrange a time that best suits your preferences.

 

Delivery

 
Craftsmanship needs some time and patience. Therefore we kindly ask for a delivery period of 7/10 days. 

Delivery times are estimates and provided as guidelines only. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. During the holiday season, the large amount of orders can result in longer delivery times.

For security reasons, all Flames orders outside The Netherlands require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery. 

 

Return policy

Flames aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) within 14 days (from the date of delivery)

To make a return, the following conditions must be met:
• Returns must be made within 14 days of delivery.
• The returned item(s) must be unworn and complete including the original box.
• Customers will not be refunded for any delivery costs paid in connection with the order.

Please take notice that shipping costs are variable for each country. And different per period. 

Returns that have been worn, used, altered or damaged will not be accepted and will be returned back to you or a refund refused.               Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. 

The costs and risks pertaining to the return of product(s) are borne by the sender. Flames is not responsible for the refund any import tax/duty that your order may have incurred for returned items. Flames cannot be held responsible in the event of loss, theft or damage of the returned parcel. 

After receiving the returned product refunds will be credited to your original method of payment. Any delivery costs paid in connection with the order are non-reimbursable or refundable. 

Please contact us at contact us 🙂 for further assistance with a return or exchange.

Custom produced
No returns or exchanges can be accepted if the merchandise was custom produced, including custom size or personalization.